These Terms & Conditions govern your use of the Autism Resources South Africa ("ARSA") website and online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website immediately.

Our website is intended for browsing, obtaining information, and making legitimate purchases. Any misuse of the website, including fraudulent activity, false orders, data mining, unauthorised access, or any unlawful activity, is strictly prohibited.

All content on this website, including text, images, graphics, logos, product descriptions, and other materials, remains the property of Autism Resources South Africa or its respective owners and may not be copied, reproduced, distributed, or used without prior written permission.

1. Company Information

Autism Resources South Africa is a privately operated business based in South Africa.

For any enquiries, concerns, or complaints, please contact:

Email: info@autismresources.co.za

2. Pricing & Product Availability

All prices displayed on our website are listed in South African Rand (ZAR).

While we make every effort to ensure pricing and product information is accurate, errors may occasionally occur. Prices, product specifications, and stock availability may change without notice.

If an item becomes unavailable after an order has been placed, we will contact you to discuss available options, which may include:

• Selecting an alternative product
• Waiting for new stock to arrive
• Receiving a full refund

Any approved refund will be processed using the original payment method where possible.

3. Order Acceptance

After placing an order, you will receive an automated order confirmation email.

This confirmation serves as acknowledgement that we have received your order and does not constitute acceptance of the order.

Autism Resources South Africa reserves the right to:

• Accept or decline any order
• Request additional information before processing an order
• Cancel an order where pricing, stock, or product information is incorrect
• Refuse orders suspected of fraudulent or unlawful activity

If payment has already been received for a cancelled order, a full refund will be issued.

4. Pricing Errors

Although we strive for accuracy, pricing errors may occasionally occur.

If a product is listed at an incorrect price due to a technical, system, or human error, Autism Resources South Africa reserves the right to cancel or refuse the affected order.

Customers will be informed of any pricing discrepancies and offered the option to place a new order at the correct price where applicable.

5. Intellectual Property

All content displayed on this website, including but not limited to:

• Text
• Product descriptions
• Images
• Graphics
• Logos
• Videos
• Downloads
• Website design elements

remains the property of Autism Resources South Africa or the respective content owner.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

6. Product Information

We make every reasonable effort to ensure that product information, specifications, dimensions, colours, and images are accurate.

However:

• Product colours may vary depending on screen settings.
• Product dimensions may vary slightly due to manufacturing tolerances.
• Images are provided for illustrative purposes and may not always exactly represent the final product.

Where products are handmade, custom-made, or manufactured to order, slight variations may occur.

7. Limitation of Liability

To the fullest extent permitted by law, Autism Resources South Africa shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• The use of this website
• Inability to access the website
• Delays in delivery
• Product misuse
• Third-party services
• Technical failures
• Errors or omissions on the website

Customers are responsible for ensuring that products purchased are suitable for their intended use.

8. Website Disclaimer

This website and all content contained herein are provided on an "as is" and "as available" basis.

While we strive to maintain accurate and up-to-date information, we do not warrant that:

• The website will always be available
• The website will be error-free
• Product information will always be complete or current
• The website will be free from viruses or other harmful components

We reserve the right to modify, update, suspend, or discontinue any aspect of the website without notice.

9. Privacy & Protection of Personal Information

Protecting your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable South African legislation, including the Protection of Personal Information Act (POPIA).

Information collected may include:

• Name and surname
• Contact details
• Delivery and billing addresses
• Order history
• Communication preferences

We do not sell customer information to third parties.

For more information, please refer to our Privacy Policy.

10. Delivery & Shipping

Orders are delivered using trusted courier and shipping partners throughout South Africa.

While we work hard to ensure prompt delivery, delivery times are estimates and may occasionally be affected by factors beyond our control.

Customers are responsible for providing accurate delivery information.

Where courier delivery is selected, someone must be available during normal business hours to receive and sign for the parcel.

Risk in the goods passes to the customer upon successful delivery.

11. External Links & Third-Party Services

Our website may contain links to third-party websites or services.

Autism Resources South Africa does not control these websites and is not responsible for their content, policies, products, or services.

Use of third-party websites is entirely at your own risk.

12. Amendments to These Terms

Autism Resources South Africa reserves the right to update or amend these Terms & Conditions at any time.

Any changes will become effective upon publication on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms & Conditions.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Autism Resources South Africa
Email: info@autismresources.co.za